Cary, NC Podiatry
Piedmont Foot Clinic


Frequently Asked Questions

Q) If I am unable to come in for my scheduled appointment, will I be assessed a cancellation or no-show fee?

A) Normally, yes. Office policy states that a 24-hour notice must be given prior to canceling an appointment; appointments made less than 24 hours in advance are also subject to this policy. If you are unable to come due to illness or emergency, this fee may be waived. Please call our office for more information.

Q) I have insurance that is not on your participation list. What will I be expected to pay if I decide to come to your office?

A) Full payment is expected at the time of the visit. If payment arrangements are needed, please contact the office manager directly.

Q) I need to speak to the doctor regarding by care, but the office is closed; how will I be able to reach him?

A) One of our physicians is always on call when the office is closed. However, this service should only be used for medical questions that cannot wait until the office is open and for emergencies. Call our normal office phone number and the recording will let you know how to reach the doctor on call.

Q) I do not have my insurance card yet. Can I still be seen?

A) Yes; however, you will be required to pay in full at the time of the service. Once you receive your insurance card, please bring it in to our office so that we may make a copy and we will credit your account for any amount above your required copay. This applies only if we participate in your insurance plan.

Q) My child needs to be seen by one of your doctors. He/she is under 18 years old. Do I have to be there?

A) YES. Any child under the age of 18 MUST be accompanied by a parent or legal guardian before any treatment can be provided.

Q) Will my insurance cover all of my services?

A) We cannot provide any guarantee of payment regarding your insurance coverage. Please contact your insurance carrier or refer to your policy for coverage information.

Q) Can you perform surgeries in your office?

A) Yes; our office is equipped with a surgery room and two smaller surgical exam rooms. However, the more complicated or invasive procedures are usually performed in an outpatient facility setting using local anesthesia or monitored anesthesia care (MAC).

Q) What types of services does your office provide?

A) Please refer to our office information page for descriptions of the services we currently provide.

Q) Do your doctors treat leg pain?

A) If the patient believes that the leg pain is being caused by a foot disorder such as flat feet, fallen arches, etc., then we would be able to treat the patient. Otherwise, we are not able to treat primary leg pain. Please talk to your primary care physician so that he/she may refer you to the proper specialist.

Q) What are warts?

A) Warts are a viral infection of the epidermis (top layer of the skin). They can be painful and can spread quickly to other parts of the skin/body. Warts should be treated by a physician as soon as possible to prevent further infection.

Q) What's the difference between over the counter or store bought orthotics and those that are custom-made?

A) Custom-made orthotics are molded and/or formed to each foot by the using casting method or by electronically scanning the foot. This insures proper fit and comfort, usually providing the patient with better and more long term relief from common foot ailments, such as plantar fasciitis (heel pain), flat feet or fallen arches.

Q) I have been a patient at your practice for a long time; why do I have to fill out the registration paperwork each year when nothing has changed?

A) Office policy and HIPAA (privacy) regulations require that all patients provide an update each calendar year, regardless of whether or not anything has changed.

If you have a question that has not been answered here, please Contact Us.

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